Purchase conditions

DEFINITIONS Unless otherwise expressly provided for in other specific provisions, the terms listed below have in these purchase conditions the meaning attributed to them in the following definitions: – WORKING DAYS means the days in which our offices are open for normal activities (generally every day from 9 to 13.00 and from 15.00 to 17.30 excluding Saturdays, Sundays and holidays). – The situations resulting (directly or indirectly) from any strikes, lockouts, fires, floods, proven inability to procure products, materials or services, breakdowns, delays by suppliers or couriers, laws or government regulations are considered CAUSE OF FORCE MAJEURE or any other cause or event beyond our control. The above is provided by way of example only. There are other events that may have a force majeure character. In any case, the customer will be promptly informed by e-mail or telephone notice. SUBJECT These purchase conditions have as their object the purchase of typical and complementary products carried out remotely via the telematic network on the site “https://dalfonsodelsordo.it/” belonging to Cantine D’Alfonso Del Sordo based in San Severo ( FG), Contrada Sant’Antonino. These purchases are reserved for direct user customers. Each purchase transaction will be governed by the provisions of Legislative Decree 185/99 and, as regards the protection of confidentiality, will be subject to the regulations referred to in Legislative Decree no. 196/03. ACCEPTANCE OF THE ORDER By placing the order online, the Customer sends Cantine D’Alfonso Del Sordo a proposal to purchase the product and / or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these purchase conditions. Cantine D’Alfonso Del Sordo will send the customer an e-mail of acceptance and confirmation of the order containing the number, date and total amount of the order and the methods of delivery of the product. If, for any reason, Cantine D’Alfonso Del Sordo is unable to fulfill the Customer’s order (for one of the cases indicated below), it will immediately notify the Customer via the website or by telephone. In particular, Cantine D’Alfonso Del Sordo will cancel the order: – if in the event of a purchase of a product in stock but in a quantity lower than the order placed by the customer, this is a product that is no longer in production; – if the issuer of the Customer’s credit card does not confirm the payment. Cantine D’Alfonso Del Sordo still reserves the right not to accept the order, even in this case by communicating it to the customer. CUSTOMER’S COMMITMENTS These general purchase conditions must be examined online by Customers before sending their orders. The placing of the order therefore implies their full knowledge and their full acceptance. The Customer undertakes and undertakes, once the online purchase procedure has been completed, to print and keep these general conditions of sale, already viewed and accepted during the purchase process, in order to fully satisfy the condition referred to. to articles 3 and 4 of Legislative Decree no. 185/1999. PRICES All prices on the site include VAT. The prices shown on this site are the sales prices currently in force. PAYMENTS The payment of the purchased products and the relative shipping costs must be made by the customer at the time of placing the order through the use of one of the credit cards available and indicated online, by bank transfer (in this case the order will be processed upon receipt of the CRO number or upon crediting of the sum by the bank). DELIVERIES In case of acceptance of the order it is specified that: – shipments will be made the next working day, except for cases in which it is specified that the ordered goods are not in stock, therefore waiting for the same to be produced and the stock in the warehouse is restored; – if the order was placed on a non-working day, the goods will in any case be shipped the next working day. There may be exceptions in case of FORCE MAJEURE CAUSE. The goods will be delivered via a home courier service. By shipment we mean the delivery of the goods to the courier. The delivery times described during the purchase process on the site depend on the shipping method used, depending on the weight and size of the items purchased. The courier will deliver the goods only against a signature confirming receipt of the same. In the event that the goods, sent by courier, do not arrive within the established deadline, the Customer must contact Cantine D’Alfonso Del Sordo at the number indicated on this site. In the event that the goods have not been delivered due to the Customer’s inability to receive them, the latter must first contact the courier using the references that are left by the courier himself for cases of non-receipt of the goods and, in the event that this operation is not possible, contact our warehouse through the contacts published on www.dalfonsodelsordo.it. LIABILITY FOR DELAYED DELIVERY If the shipment of the goods cannot take place within the agreed time or the courier in charge does not deliver the goods within the expected delivery times, Cantine D’Alfonso Del Sordo will contact the Customer as soon as possible and, based on to the needs of the latter, will try to establish another delivery term. In the event that it is not possible to reach an agreement to this effect, Cantine D’Alfonso Del Sordo will reimburse the Customer for the full amount paid. IMPORTANT: in case of return, the customer must report the quantity and quality returned on the courier’s slip. As the only burden, and if the error is not due to a fact attributable to Cantine D’Alfonso Del Sordo, the Customer will have to bear the costs of returning the goods. The goods must be returned intact and in the original packaging, complete with all its parts and without having suffered any damage. Upon arrival at the warehouse, the goods will be examined and, in the presence of damage or tampering, the refund cannot be exercised. Cantine D’Alfonso Del Sordo will refund the customer the full amount already paid within the terms of the law. The refund will be made by crediting the amount due to the credit card used by the Customer for the purchase subject to reimbursement, or to a bank or postal current account indicated by the Customer. It will be the Customer’s responsibility to promptly provide Cantine D’Alfonso Del Sordo with any information necessary for a correct and prompt refund procedure. COMPLAINTS Any complaint must be addressed directly to Cantine D’Alfonso Del Sordo, which undertakes to respond to complaints within two working days. JURISDICTION For any dispute, the place of jurisdiction is that of Foggia, branch of San Severo (FG).

Terms of payment

In order to meet all your needs, for payments you can choose the method you prefer among these: PAY PAL BANK TRANSFER The shipment will take place only after the actual crediting of the transfer to our bank account. To speed up the operation, once the payment has been made, send us an e-mail to info@parente.biz for immediate confirmation of the purchase, specifying the CRO number of the bank transfer you made. IBAN: IT26B0306978633100000003638 BANCO DI NAPOLI – SAN SEVERO CANTINE D’ALFONSO DEL SORDO S.R.L.

Shipping fees

Shipping costs The packaging, where not specified, is free.


PROTECTION OF THE CONFIDENTIALITY OF PERSONAL DATA “Legislative Decree 30 May 2003 n. 196 ″ Cantine D’Alfonso Del Sordo, announces that the personal data, provided by completing the “personal data” form or in any other way, are processed in accordance with Legislative Decree 196/2003. These data remain available to the consumer for verification, modification or cancellation (by entering their personal file) and for the exercise of any other right provided for in Articles 7, 8, 9 Legislative Decree 30 June 2003, n.196. The data is entered in a customer database at the time of the first order or registration, an identification code and a password are assigned which must be kept for subsequent operations. With reference to such data, Cantine D’Alfonso Del Sordo communicates that: The collection and processing of consumer data are necessary if he wishes to place an order for products or to access particular services (in this case a refusal by the consumer would make it impossible order fulfillment or access to the service), while it is optional in any other case. Consumer data will be processed in written form and on electronic, telematic, magnetic and paper support; their processing will take place in relation to contractual requirements, including the operations of payment, payment and delivery of the products ordered, to fulfill obligations established by law or ordered by the Authorities and, upon explicit authorization, for purposes of interactive commercial and promotional information and for market research. Consumer data may be visible by the employees of Cantine D’Alfonso Del Sordo. Consumer data will not be disclosed or communicated to third parties, except to the necessary or functional subjects for the performance of the contractual activity of Cantine D’Alfonso Del Sordo: Banking institutions for the management of payments and freight forwarders, in the indicated place. by the consumer, of the products purchased, third parties who provide activities and services necessary for the execution of the services that the consumer will have deemed necessary to request or authorize from Cantine D’Alfonso Del Sordo. The consumer’s data, unless otherwise specified, will be communicated to the person to whom he has decided to send as a gift one or more products purchased through Cantine D’Alfonso Del Sordo, or to use as his address for the destination of the products purchased. This communication is appropriate in order not to generate distrust in the person who is the recipient of an anonymous package, therefore in complete transparency. The owner and manager of the treatment is Cantine D’Alfonso Del Sordo s.r.l. Contrada Sant’Antonino 71016 – San Severo (FG) – Italy e-mail: info@dalfonsodelsordo.it Legislative Decree 30 June 2003, n.196 Right of access to personal data and other rights. 1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet registered, and their communication in an intelligible form. 2. The interested party has the right to obtain information on: a) the origin of personal data; b) the purposes and methods of the processing; c) of the logic applied in case of processing carried out with the aid of electronic tools; d) the identity of the owner, manager and the representative appointed under Article 5, paragraph 2; e) of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents. 3. The interested party has the right to obtain: a) updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data which need not be kept for the purposes for which the data were collected or subsequently processed; c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means that are manifestly disproportionate to the protected right. 4. The interested party has the right to object, in whole or in part: a) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; b) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication. Exercise of rights. 1. The rights referred to in Article 7 are exercised with a request addressed without formalities to the owner or manager, also through a person in charge, to whom it is

Return of goods

Se non sei soddisfatto dell’acquisto effettuato, contattaci direttamente (entro 10 gg dal ricevimento della merce), indicando i tuoi dati e il riferimento dell’acquisto all’indirizzo info@dalfonsodelsordo.it, oppure chiamaci ad uno dei nostri recapiti telefonici, indicandoci per quale motivo non sei soddisfatto di quanto ricevuto.  Questo ci permetterà di migliorare la qualità ed il servizio della nostra azienda. Ti chiediamo, inoltre, di imballare accuratamente il prodotto, in modo da proteggerlo da eventuali urti durante la spedizione di ritorno. Ti informiamo che le spese di spedizione saranno a tuo carico. Appena ricevuta la merce, provvederemo a sostituirla, oppure, in base alla tua richiesta, a rimborsarla entro 24 ore.