DEFINITIONS Unless otherwise expressly provided for in other specific provisions, the terms listed below have in these purchase conditions the meaning attributed to them in the following definitions: – WORKING DAYS means the days in which our offices are open for normal activities (generally every day from 9 to 13.00 and from 15.00 to 17.30 excluding Saturdays, Sundays and holidays). – The situations resulting (directly or indirectly) from any strikes, lockouts, fires, floods, proven inability to procure products, materials or services, breakdowns, delays by suppliers or couriers, laws or government regulations are considered CAUSE OF FORCE MAJEURE or any other cause or event beyond our control. The above is provided by way of example only. There are other events that may have a force majeure character. In any case, the customer will be promptly informed by e-mail or telephone notice. SUBJECT These purchase conditions have as their object the purchase of typical and complementary products carried out remotely via the telematic network on the site “https://dalfonsodelsordo.it/” belonging to Cantine D’Alfonso Del Sordo based in San Severo ( FG), Contrada Sant’Antonino. These purchases are reserved for direct user customers. Each purchase transaction will be governed by the provisions of Legislative Decree 185/99 and, as regards the protection of confidentiality, will be subject to the regulations referred to in Legislative Decree no. 196/03. ACCEPTANCE OF THE ORDER By placing the order online, the Customer sends Cantine D’Alfonso Del Sordo a proposal to purchase the product and / or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these purchase conditions. Cantine D’Alfonso Del Sordo will send the customer an e-mail of acceptance and confirmation of the order containing the number, date and total amount of the order and the methods of delivery of the product. If, for any reason, Cantine D’Alfonso Del Sordo is unable to fulfill the Customer’s order (for one of the cases indicated below), it will immediately notify the Customer via the website or by telephone. In particular, Cantine D’Alfonso Del Sordo will cancel the order: – if in the event of a purchase of a product in stock but in a quantity lower than the order placed by the customer, this is a product that is no longer in production; – if the issuer of the Customer’s credit card does not confirm the payment. Cantine D’Alfonso Del Sordo still reserves the right not to accept the order, even in this case by communicating it to the customer. CUSTOMER’S COMMITMENTS These general purchase conditions must be examined online by Customers before sending their orders. The placing of the order therefore implies their full knowledge and their full acceptance. The Customer undertakes and undertakes, once the online purchase procedure has been completed, to print and keep these general conditions of sale, already viewed and accepted during the purchase process, in order to fully satisfy the condition referred to. to articles 3 and 4 of Legislative Decree no. 185/1999. PRICES All prices on the site include VAT. The prices shown on this site are the sales prices currently in force. PAYMENTS The payment of the purchased products and the relative shipping costs must be made by the customer at the time of placing the order through the use of one of the credit cards available and indicated online, by bank transfer (in this case the order will be processed upon receipt of the CRO number or upon crediting of the sum by the bank). DELIVERIES In case of acceptance of the order it is specified that: – shipments will be made the next working day, except for cases in which it is specified that the ordered goods are not in stock, therefore waiting for the same to be produced and the stock in the warehouse is restored; – if the order was placed on a non-working day, the goods will in any case be shipped the next working day. There may be exceptions in case of FORCE MAJEURE CAUSE. The goods will be delivered via a home courier service. By shipment we mean the delivery of the goods to the courier. The delivery times described during the purchase process on the site depend on the shipping method used, depending on the weight and size of the items purchased. The courier will deliver the goods only against a signature confirming receipt of the same. In the event that the goods, sent by courier, do not arrive within the established deadline, the Customer must contact Cantine D’Alfonso Del Sordo at the number indicated on this site. In the event that the goods have not been delivered due to the Customer’s inability to receive them, the latter must first contact the courier using the references that are left by the courier himself for cases of non-receipt of the goods and, in the event that this operation is not possible, contact our warehouse through the contacts published on www.dalfonsodelsordo.it. LIABILITY FOR DELAYED DELIVERY If the shipment of the goods cannot take place within the agreed time or the courier in charge does not deliver the goods within the expected delivery times, Cantine D’Alfonso Del Sordo will contact the Customer as soon as possible and, based on to the needs of the latter, will try to establish another delivery term. In the event that it is not possible to reach an agreement to this effect, Cantine D’Alfonso Del Sordo will reimburse the Customer for the full amount paid. IMPORTANT: in case of return, the customer must report the quantity and quality returned on the courier’s slip. As the only burden, and if the error is not due to a fact attributable to Cantine D’Alfonso Del Sordo, the Customer will have to bear the costs of returning the goods. The goods must be returned intact and in the original packaging, complete with all its parts and without having suffered any damage. Upon arrival at the warehouse, the goods will be examined and, in the presence of damage or tampering, the refund cannot be exercised. Cantine D’Alfonso Del Sordo will refund the customer the full amount already paid within the terms of the law. The refund will be made by crediting the amount due to the credit card used by the Customer for the purchase subject to reimbursement, or to a bank or postal current account indicated by the Customer. It will be the Customer’s responsibility to promptly provide Cantine D’Alfonso Del Sordo with any information necessary for a correct and prompt refund procedure. COMPLAINTS Any complaint must be addressed directly to Cantine D’Alfonso Del Sordo, which undertakes to respond to complaints within two working days. JURISDICTION For any dispute, the place of jurisdiction is that of Foggia, branch of San Severo (FG).